Client Assessor (Wayne County)

Responsibilities

• Conduct thorough direct and indirect assessments of new clients, including interviewing parents, caregivers, and relevant stakeholders to gather essential information about the client’s history, needs, and goals.
• Effectively utilize standardized ABA assessment tools (e.g., VB-MAPP, ABLLS-R, FBA) to evaluate the client’s individualized skill levels, behaviors, and challenges.
• Analyze and synthesize assessment results to develop an understanding of the client’s strengths and areas of support.
• Compile detailed, accurate information and reports that meet insurance requirements and document assessment findings, client needs, and recommended treatment plans.
• Ensure reports are aligned with insurance criteria, including appropriate coding and terminology.
• Collaborate cross-departmentally with teams to ensure that all insurance documentation is complete, accurate, and submitted on time and to the standard documentation expectation.
• Communicate effectively with clients’ families to gather input, explain assessment results, and outline treatment recommendations.
• Conduct outreach with the family to maintain rapport and facilitate communication between completion of assessment and start of services.
• Auxiliary in scheduling assessment sessions and coordinating with insurance companies when needed.
• Stay current with best practices, ethical standards, and insurance requirements related to ABA therapy and client assessments.
• Attend regular training, supervision, and team meetings to enhance assessment skills and knowledge.
• Maintain the highest standards of professionalism in all clients, staff, and external stakeholder interactions.
• Maintain client privacy in accordance with all HIPAA regulations and with Gateway policies and procedures manual.
• Document and maintain accurate and organized client and employee notes, data, and reports for internal and external processes.
• Practice good customer service by following up with families upon completion of the assessment report to answer any questions, provide clarification, and ensure they understand the recommended treatment plan.

Qualifications

• Master’s degree required.
• Must be certified as a BCBA or BCBA-D with current licensure in Michigan.
• Previous experience in client intake is preferred, not required.
• Previous experience is required in conducting behavioral assessments such as VB-MAPP, ABLLS-R, AFLS, FBA, etc.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Strong Word and Excel skills.
• Ability to apply critical thinking skills to identify issues and create solutions.
• Ability to handle and complete multiple tasks while maintaining organization and accuracy.
• Bilingual or multilingual is preferred.
• No past criminal history.

About the role

This position will service our clients out of the following cities: Dearborn, Southgate, Livonia, and Canton.

Pay

Salary Range USD $80,000.00 - $95,000.00 / Year