Client Advocate (Evenings) - Domestic Violence Center

About the role

Position: Client Advocate
Program: Domestic Violence Center
Status: Full-Time, Hourly position.
Available Shift: Sunday - OFF Monday - OFF Tuesday - 2:00pm-10:00pm Wednesday - 2:00pm-10:00pm Thursday - 2:00pm-10:00pm Friday - 2:00pm-10:00pm Saturday - 2:00pm-10:00pm
Shift Differential for Advocate Positions: $1 from 4p to midnight and $2 from midnight to 8a.

Responsibilities

• Completes intake and discharge paperwork for clients in shelter.
• Teaches basic life skills to clients, addressing their individualized needs.
• Provides support for clients.
• Provides advocacy and assistance with meeting case management/treatment goals.
• Provides transportation for clients as needed.
• Dispenses medications to clients according to med tech certification guidelines.
• Maintains accurate documentation and client records.
• Performs general clerical duties, answers telephones, and answers hotline.
• Affords assistance to volunteers and utilizes volunteer’s time to help meet client’s needs.
• Attends and participates in weekly staff meetings/case reviews.
• Maintains a clean environment as necessary i.e. cleaning facility areas, office area, laundering linens and completing other household tasks as needed and/or assigned.
• Completes minor maintenance duties around the facility. Completes maintenance requests and forwards them to management as needed.
• Maintains client confidentiality.
• Maintains communications with other staff members – both written and oral.
• Acts as coverage advocate on call.
• Participation in Performance and Quality Improvement activity is required by each employee.
• Performs other duties as assigned.

Qualifications

• Prior experience working with survivors of domestic violence preferred.
• Knowledge of community resources a plus.
• Bilingual Spanish-English also a plus.
• Requires bachelor's degree in social work or a comparable human service field and/or six months to one-year of related experience and/or training or equivalent combination of education and experience.
• Prefer prior experience in a social services agency.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Skills

• Med Tech Certification.
• CPR.
• Class E Chauffeur’s License.

Benefits

• Medical, dental, vision, life and disability insurance.
• PTO, paid holidays.
• 401K Plan with Employer Match.