Client Advisor - Tysons

Responsibilities

• Sales: Consistently achieve/exceed monthly and yearly turnover and KPI targets set by the Boutique Manager and management; support in achieving/exceeding Boutique overall target; actively participate in briefings and contribute to Boutique performance; welcome and handle customers’ requests, lead and manage all steps of the sale following the Panerai Selling Ceremony; identify high‑potential sales leads, perform targeted and diligent follow‑up to generate product selling opportunities; identify customers’ needs to suggest and promote products accordingly.
• Brand & Products Knowledge: Know the Maison’s products, their availabilities, delivery status, brand DNA and history and be able to share it with customers; develop a good understanding of competition and the luxury industry through self‑learning and trainings; actively participate in all brand training sessions.
• Boutique Operations & Maintenance: As brand ambassador, always show an impeccable presentation according to guidelines; understand and comply with all company policies and procedures (security, inventory, product delivery, etc.); manage the boutique’s daily business (opening/closing, inventory, repairs process); participate in maintaining excellent boutique appearance in accordance with exterior and interior environment guidelines (grooming, visual merchandising); assist with special projects when needed.
• Client Relationship Management: Contribute to the development of the boutique database by consistently and accurately capturing prospects/customers data for follow‑up and relationship building; meet individual KPI targets; develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and Panerai CRM initiatives; apply CRM relational strategy per Headquarters’ guidelines; assist the Boutique Manager in developing CRM action plans and participate in boutique or off‑site events.
• Customer Service: Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale; ensure seamless customer experience when handling SAV requests; ensure customers’ requests are followed up and resolved in due time (call‑backs, etc.); perform other duties as determined by the Boutique Manager.
• Key Performance Indicators: Individual sales target; transformation rate; average price; CRM KPI’s (data quality and volume); mystery shopping results.

Qualifications

• Minimum of 2 years in the luxury retail industry, in a sales function.
• Strong sense of luxury service and aesthetics.
• Fluent in English; additional language skills are a plus.
• Result‑ and action‑oriented.
• Strong selling skills.
• Team player with good interpersonal competencies and empathy.
• Curious and self‑motivated, with an excellent customer‑service mindset.
• Strong attention to detail with ability to handle multiple tasks simultaneously.
• Excellent communicator, able to develop a network.
• Excellent computer skills.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Income protection solutions including life insurance and disability benefits.
• 401(k) plan with employer match.
• Paid time off and wellness reimbursement benefit.
• Employee Assistance Program.
• Volunteer days off to support community initiatives.

Pay

Expected pay range: $24 – $26 hourly. Salary will be determined based on relevant skills and experience.