Client Advisor/ Stylist- Houston Galleria

About the Role

A career at Maison Valentino offers the opportunity to grow in a reality where business and creativity intersect within an inclusive, open-minded community. As a Client Advisor, you play a key role in creating meaningful experiences that inspire clients and drive the success of the boutique.

Responsibilities

• Brand Experience: Master the Client Journey to build strong, long-term client relationships. Deliver impeccable Valentino Couture Service in every phase, from preparation and welcome to product presentation, closing, and farewell. Actively engage in CRM initiatives to meet targets, implement personalized outreach campaigns, and utilize clienteling tools to complete tasks efficiently. Consistently capture client data and qualitative insights, manage your portfolio of customers (including VVICs and VICs), and work toward achieving sales, KPIs, and CRM goals.
• Styling: Discover and anticipate client needs, guiding them across all brand categories. Stay updated on current fashion and seasonal trends to curate looks. Develop strong product and fit knowledge through company trainings, tools, and in-store sessions. Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment. Stay informed about new arrivals, seasonal trends, and special events.
• Merchandise and Visuals: Assist with sales and after-sales activities, including boutique returns, end-of-season processes, customer returns, repairs, and complaints. Ensure product maintenance, floor replenishment, and awareness of warehouse stock to maximize sales. Collaborate with the team to uphold seamless store operations and presentation standards. Liaise with the Visual team to follow display guidelines and report relevant information to store management.
• Operations: Understand and adhere to company policies and procedures. Use the POS system to perform client transactions. When an Ops team member is unavailable, actively participate in operational tasks such as shipping and receiving.

Requirements

• Previous experience in luxury retail sales with a focus on clientele.
• Proven track record in achieving sales results.
• Exceptional skills in building customer relationships.
• Strong verbal and written communication skills.
• Proficiency in retail POS systems and MS Office programs (Word, Excel, Outlook).
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Foreign language skills are a plus.
• Action-oriented with a drive for results and problem-solving abilities.
• Must be a team player.

About Valentino

The Valentino ecosystem fosters a culture of inclusivity and equality, where a diverse pool of talents contributes unique attributes. Inspiring a sense of belonging, passion, and engagement, Valentino thrives as an inclusive and multifaceted community.