Client Advisor - Soho Men's

About the role

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

Responsibilities

• Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team-first attitude at all times
• Act as a brand ambassador both within and beyond the boutique environment
• Ensure a welcoming client-focused environment, which includes offering best-in-class service, in person, over the phone and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products
• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business
• Anticipate client needs and deliver tailored product recommendations and styling guidance
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other boutiques for clients, accurately process charge-send sales per company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary

Profile Requirements

• At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment
• Can stand for extended periods, move and handle boxes of merchandise and fixtures; must be able to lift at least 30 lbs
• Responsible for store security procedures, including locking and securing the premises, as needed

Pay

The selected candidate will be offered a salary within the range of $21–$24 per hour, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience.

Benefits

• Comprehensive benefit plans including medical, dental, vision, Flexible Spending Accounts, and short- and long-term disability
• Employee discount program
• Various paid time off, volunteer time off, holidays
• Mental health and wellbeing support
• Family-friendly benefits and reproductive health care
• Child and elder care services
• Commuter benefits
• 401(k) plan with employer contribution matching
• Employee referral program