Client Advisor, Soho - Jil Sander

Jil Sander is an international luxury brand led by design, quality, and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men, fusing elements from different genres in a play of contrast that produces sumptuous, practical, and iconic garments and accessories. The brand blends technology and hand-made craftsmanship, natural and high-performance materials, feminine and masculine styles, daywear and glamour, balancing invention and purity of forms. Through constant collaboration with artists, photographers, filmmakers, musicians, and artisans, the brand adds resonance and depth to its vision. Established in 1968 by Mrs. Jil Sander, the brand is directed by Simone Bellotti and was acquired by the OTB Fashion Group in 2021.

About the role

The Client Advisor contributes to the store's sales performance by building lasting client relationships through mastery of product knowledge and selling ceremonies. As a sales professional in the luxury goods sector, you will promote the brand image and collaborate in achieving the store's quantitative and qualitative objectives.

Responsibilities

• Reach and surpass monthly sales goals as determined by Management.
• Demonstrate in-depth knowledge of all products in assigned category and stay updated on all store product categories.
• Manage sales and optimize each step of the sales process to ensure clients receive the highest degree of sophistication and enjoyable service, fostering loyal shoppers.
• Welcome and recognize regular customers, providing strong customer service and precise satisfaction.
• Follow up with clients through telephone calls, letters, cards, and special announcements.
• Maintain a client book with sales records, preferences (colors, sizes, styles), and life events (birthdays, etc.).
• Align with the brand’s style and qualitative standards throughout the sales and post-sale process.
• Promote the brand and products during all customer interactions.
• Collaborate with colleagues to achieve business objectives.
• Stay updated on fashion trends and monitor competition.
• Identify both expressed and unexpressed customer needs.
• Demonstrate, recommend, and style products; promote wardrobing.
• Schedule client appointments and prepare merchandise in advance.
• Build customer loyalty by collecting and entering customer information into the database, creating a valuable clientele base of high-profile, international, professional, and consistent customers.
• Understand and communicate the company’s brand values to customers while adhering to the dress code.
• Participate in inventory processes and maintain a clean, organized store for a comfortable shopping experience.
• Maintain knowledge of store sales goals and contribute to a positive store atmosphere.
• Uphold visual merchandising criteria and ensure products are accurately coded, tagged, and priced.
• Provide store management with qualitative feedback.

Requirements

• Previous retail customer service experience in the luxury market.
• Previous client book experience preferred.
• Excellent customer service skills.
• Proficiency in written and verbal communication.

Preferred Skills

• Experience in a luxury or high-end clienteling environment.
• Proven sales track record and achievement of sales goals.
• 4+ years in premium or luxury commission sales.

Physical Requirements

• Required to stand and walk for up to eight hours in a workday.
• Required to lift and/or move up to 50 pounds.

Pay

$19 - $22 per hour

Applicants must be legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request.