Client Advisor - Pentagon

Overview

The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated environment for the discerning client.

Essential Job Responsibilities

• Ensure an outstanding client experience
• Work to create a positive, inviting and elevated environment for the discerning client.
• Be enthusiastic and demonstrate a passion for watches and jewelry.
• Create a relationship with the client:
• Greet the client when they enter the store.
• Listen to the needs of the client and ask discovery questions.
• Demonstrate outstanding product knowledge to educate the client and address their needs.
• Understand available inventory within store and if needed, at other Tourneau|Bucherer locations.
• Create excitement with the client about the product.
• Ultimately gain the client’s trust.
• Explain the value of being a Tourneau|Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support making the sale.
• Possibly partner with other Client Advisors as appropriate to make a sale.
• Obtain client information utilizing the CRM system to build an on-going relationship.
• In the event that the client contact results in a sale, efficiently close and process the sale:
• Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable.
• Complete warranty information.
• Work with Service Department on sizing, cleaning and setting the watch.
• If required, gift-wrap and prepare for shipment.
• Follow-up with client on purchase.
• Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
• Attend training sessions to increase product knowledge.
• Partner with the Service Department, as applicable to ensure a positive client experience this includes:
• Escorting customers to the Service Department.
• Taking in repair orders if needed.
• Assisting with customers picking up repairs.
• Meet or exceed sales objectives
• At a minimum, must meet sales objectives for any given month, quarter and year.
• Clearly understand daily sales objective and how it relates to weekly and monthly targets.
• Maximize percentage to retail.
• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
• Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
• Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.

Other

• Strictly adhere to all store security procedures.
• Set up cases and windows.
• Respect other Client Advisors fostering an environment of support and collaboration.
• Adhere to the company dress code policy.
• Work with team members to ensure the store is at all times clean and attractive.
• Attendance is a crucial part of performance. Be on time.
• Help set-up or close store depending upon shift.

Qualifications

• A passion for building clientele and selling.
• Demonstrate an exemplary level of integrity and professionalism at all times.
• Must be able to work a flexible schedule throughout the week.
• Must have a polished and professional appearance with a positive attitude.
• Meet and exceed company assigned goals, metrics and objectives.

Requirements

• 3+ years of relevant experience, preferably sales in the luxury market.
• Prior watch and fine jewelry experience is helpful, but not required.
• Excellent communication, interpersonal and customer relation skills.
• Sales driven and results orientated.
• Team player.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• Adaptable with an attitude of continuous learning.
• A Bachelor’s degree or equivalent in business or related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base.