Client Advisor- Neiman Marcus NorthPark

About the Role

A career at Maison Valentino offers the opportunity to grow in an environment where business and creativity intersect within an inclusive, open-minded community. As a Client Advisor, you will play a pivotal role in creating meaningful experiences that inspire clients and drive the boutique's success.

Responsibilities

• Brand Experience: Master the Client Journey to build strong, long-term relationships. Deliver impeccable Valentino Couture Service in every phase, from preparation and welcome to product presentation, closing, and farewell.
• Aim to meet CRM targets through proactive engagement, personalized reach-out campaigns, and utilization of clienteling tools.
• Consistently capture client data and qualitative notes, and maintain awareness of your customer portfolio, including VVICs and VICs.
• Work toward achieving sales, KPIs, and CRM targets.
• Styling: Discover and address client needs by guiding them across all brand categories. Stay updated on current fashion and seasonal trends to curate looks.
• Develop strong product and fit knowledge through company trainings, tools, and in-store employee fit sessions.
• Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events.
• Merchandise and Visuals: Assist with sales and after-sales activities, including boutique returns, end-of-season processes, customer returns, repairs, and complaints.
• Ensure product maintenance, replenishment, and knowledge of warehouse stock to maximize sales.
• Partner with the team to uphold seamless store operations and presentation standards.
• Liaise with the Visual team to follow display guidelines and report relevant information to store management.
• Operations: Understand and adhere to company policies and procedures.
• Use the POS system to perform all client transactions.
• Assist with operational tasks, including shipping and receiving, when an Ops team member is not present.

Requirements

• Previous experience in luxury retail sales with a focus on clientele.
• Proven track record in achieving sales results.
• Exceptional skills in building customer relationships.
• Strong verbal and written communication skills.
• Proficiency in retail POS systems and MS Office programs (Word, Excel, Outlook).
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Foreign language skills are a plus.
• Action-oriented with a drive for results and problem-solving abilities.
• Must be a team player.

About Valentino

The Valentino ecosystem thrives on a diverse pool of talents, fostering a culture of inclusivity and equality. Passion, engagement, and a sense of belonging are the foundations of our multifaceted community, where each colleague contributes uniquely to our shared success.