Client Advisor - King of Prussia

Overview

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals. As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs.

Qualifications

• Minimum 2 years of retail experience, preferably in a luxury environment. In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.
• Education: N/A
• Special Skills And Personal Attributes:
  • Team-oriented with excellent interpersonal skills.
  • Client-centric individual who thrives in a fast-paced and dynamic environment.
  • Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
  • Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
  • Dependable, punctual, and flexible.
  • Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, Cantonese, or Korean).
  • Tech-savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

Operations

• Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Respect Moncler Brand standards in terms of grooming and behavior.