Client Advisor Keyholder - Miami

About the Role

At Stone Island we are always looking for people who share our spirit and values to drive our company forward. We are currently seeking a Client Advisor in Miami to deliver the Stone Island Customer Experience. With passion and authenticity, you will welcome and guide each client through our values and heritage, get to know the client, and advise honestly and genuinely. As the direct and trusted point of reference in-store, the Client Advisor builds the Stone Island community by establishing and nurturing long-lasting relationships with clients.

Responsibilities

• Clienteling:
  • Collects client's valuable information throughout the journey
  • Proactively engages in one-to-one activities to nurture relationships with clients
• Product Knowledge:
  • Has strong knowledge of the collection
  • Provides insights on fabrics and product specifics
• Business:
  • Drives sales, achieving individual results and contributing to team goals
  • Maximizes sales opportunities by leveraging cross-selling
• Operations / Stock Management:
  • Supports back-of-house organization and procedures implementation, as well as replenishment and transfer activities
  • Supports the maintenance of the store's visual merchandising standards
  • May have opening and closing responsibilities

Requirements

• At least some experience in sales roles in Fashion Retail or Hospitality; or interest/study in Fashion-related courses
• Experience in Luxury and Contemporary Retail environment is a plus
• Client service and commercial mindset
• Trustworthiness, attendance, flexibility, agility, and a teamwork-oriented attitude
• Fluency and sophistication in the local language, proficiency in English—additional languages are a plus
• Good image and look coherent with the Brand style
• Openness to new technologies

About Stone Island

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognized icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture we cherish and nurture every day. We provide the opportunity to build relationships that will shape your career, your life, and our famiglia.

Our Shared Values

At Stone Island, we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice every day to maintain our unique culture of relentless innovation:

• Self-Reliance
• Solidarity
• Engineering Mindset
• Material Obsession