Client Advisor/Key Holder, Soho - Marni

Key Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold the brand’s values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back-office functions and participate in visual merchandising activities.

Key Qualifications & Skills

• Retail Experience – Previous experience in fashion, jewelry, or lifestyle brands.
• Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
• Sales-Driven Mindset – Ability to meet and exceed sales targets.
• Customer-Centric Approach – Passion for delivering a personalized shopping experience.
• Cultural Awareness – Ability to interact with an international clientele.
• Team Player – Collaborative spirit to work within a dynamic team environment.
• Multilingual (Preferred) – Fluency in additional languages is a plus.

Work Schedule

Flexible availability, including weekends, holidays, and early/late shifts as needed.

Pay

$20-$21.50 per hour