Client Advisor, Contact Center Night Shift (Temp to Perm)

Key Accountabilities

• Achieve and exceed sales targets.
• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
• Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
• Escalate matters with urgency to ensure prompt and client-centric resolution.
• Initiate proactive, elevated, and relevant product recommendations for the client.
• Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
• Get to know your client, make a personal connection, and collect relevant information that supports longer-term relationship building.
• Always ensure compliance with all policies and processes.
• Communicate with passion and authenticity, using elevated verbal and written language.

Qualifications

• Required: Sales experience, Client first mindset, Excellent verbal and written communication skills, High energy and passion, Strong computer experience working on multiple software platforms, Ability to multitask – handling phone, email, and live message platforms, Flexibility to work a varied 5 day in-person schedule that includes days, evenings, nights, weekends, and holidays, Must have authorization to work in the United States on site.
• PREFERRED: Contact Center experience, preferably retail, Luxury experience, Knowledge of jewelry industry.

Compensation

$23 per hour plus commissions