Client Advisor

Sales Achievement

• Consistently achieve or exceed monthly sales targets as directed by Management.
• Work with Boutique Manager on special client requests.
• Provide exceptional customer service to each client and maintain a welcoming environment in the Boutique.
• Support after-sales clients with helpful solutions aligned with Maison values.
• Support online and phone inquiries to schedule appointments and arrange correspondence.
• Show extensive knowledge of industry news and competitive brands.
• Have in-depth knowledge of high jewelry, including one-of-a-kind pieces and selling ceremonies, to build sales momentum.

Client Relationship Management

• Expertly cultivate new and nurture existing client relationships through clientelling.
• Collaborate with management and Corporate Team on CRM initiatives.
• Accurately capture and manage client data for all prospects and clients using CRM tools.
• Effectively build and maintain relationships by consistently following up with clients.
• Resolve client issues and escalate matters appropriately.
• Participate in in-store and off-site events, developing community relationships and increasing brand awareness and customer loyalty.

Daily Boutique Operations

• Comply with all Policies and Procedures set by the Maison.
• Assist with daily set-up and breakdown of the Boutique, communicating on any maintenance issues.
• Participate actively in inventory and cycle counts to prepare for successful audits.
• Assist with operational requests from Corporate Team and Italy headquarters in a timely manner.
• Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic.
• Perform special projects as designated by boutique management.

Education and Experience

• A High School Diploma is required.
• A College degree is preferred.
• Luxury Retail or Hospitality experience is preferred.

Technical Skills and Abilities

• Excellent understanding of the luxury client experience and customer service.
• Computer proficiency: Excel, Word, PowerPoint.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with logistics and operations.

Personal Skills

• Self-starter with a team-player approach.
• Flexibility to work on evenings, weekends, and holidays, as needed.
• Ability to spend long periods of time standing.

Benefits

Richemont offers a generous compensation and benefits package for eligible employees, including:

• United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones.
• Core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range

$28 - $32 per hour.