Client Advisor

Responsibilities

• Develop Client Relationship
• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment
• Maintain outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities
• Master the key moments of the sales ceremony
• Ask the right questions to engage customers to talk, listen their needs and get the right information to make the sale and ensure they come back to the boutique
• Handle negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors
• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness
• Deliver daily boutique operations

Qualifications

• Education: College degree preferred
• Required Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• Technical Skills / Abilities: Strong understanding of Customer Service needs and customer priorities. Excellent computer skills. SAP exposure is a plus.
• Personal Skills: Excellent interpersonal and communication skills are required. Strong understanding of Customer Service needs. Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision. Self-starter with team-player approach. Must be available to work retail hours including nights and weekends

Benefits

• Richemont offers a generous compensation and benefits package for eligible employees.

Pay

• Expected Salary Range: $26 - $28