Client Advisor

About the role

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business. We are looking for a full‑time Client Advisor for our Las Vegas - Crystals store. As Client Advisor you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take center stage. We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it; you will be part of a team of colleagues with diverse roles and backgrounds, each bringing unique skills and experiences. To ensure your success, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting‑edge approach to client experience.

Responsibilities

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle, tending to all details and providing them with the best‑in‑class client experience
• Achieving sales, conversion, and clienteling targets
• Upholding administrative procedures and skillfully managing our inventory

Requirements

• High aspirations and focus on details that create substantial impact
• Enjoys working as a team and embraces feedback to develop yourself and others
• Curious and thrives in a dynamic environment
• Values cooperation, respect, and clear communication, with ambition to learn and grow
• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs, cross‑sell products, and close sales to achieve individual and store sales targets
• Responsive with an ability to resolve customer concerns or issues in a professional manner
• Previous customer‑facing role within the retail or hospitality industry
• Proven ability to drive sales and exceptional customer service
• Experience with customer relationship management (CRM) and clienteling
• Fluent in English (prerequisite; additional languages based on market requirements)

This is a full‑time position; background checks may be performed for this role.