Client Advisor

About the role

Acne Studios is a progressive luxury house that values collaboration, curiosity, and excellence. We aim to minimize our environmental impact and address societal challenges in our business practices. As a Client Advisor in our West Hollywood store, you will work with your team to build loyal customer relationships, drive sales, and deliver exceptional service.

Responsibilities

• Care for customers throughout the entire customer cycle, both in-store and through omni-channel services.
• Welcome and guide customers, ensuring a smooth and detail-oriented experience.
• Achieve sales, conversion, and clienteling targets.
• Uphold administrative procedures and manage inventory effectively.
• Deliver best-in-class client experiences through attentive service.

Qualities we value

• High aspirations and attention to detail.
• Enjoyment of teamwork and openness to feedback for personal and professional growth.
• Curiosity and adaptability in a dynamic environment.
• Strong cooperation, respect, and communication skills.
• Ambition to learn and grow within the role.

Skills & Experience

• Interpersonal and communication skills to provide excellent service and build customer relationships.
• Ability to identify customer needs, cross-sell products, and close sales to meet targets.
• Professionalism in resolving customer concerns or issues.
• Previous customer-facing experience in retail or hospitality.
• Proven ability to drive sales and deliver exceptional customer service.
• Experience with Customer Relationship Management (CRM) and clienteling.
• Fluency in English (additional languages are a plus).

We recognize potential in individuals and embrace diversity in people, ideas, and viewpoints. Background checks may be performed for this position.