Client Advisor (American Dream)

About the role

Overview: Moncler is a luxury brand at the intersection of luxury, culture, and performance, creating elevated products and experiences. The Client Advisor acts as a Brand Ambassador embodying the Moncler Client Promise and Brand values, reporting to the Client Advisor Manager or Store Manager, delivering exceptional luxury experiences by creating a welcoming environment, understanding client needs, cultivating long-term relationships, and contributing to individual and store performance goals.

Responsibilities

• Foster a collaborative, inclusive, and respectful team environment by actively supporting colleagues and contributing to the overall success of the store.
• Participate in store initiatives, meetings, training sessions, and daily operations while demonstrating flexibility and teamwork.
• Communicate openly and professionally with colleagues and management.
• Act as a positive Brand Ambassador by embodying Moncler’s values and contributing to a culture of excellence.
• Welcome every client and deliver an exceptional luxury experience consistent with the Moncler Client Promise and Client Experience standards.
• Build long-term client relationships through personalized service, meaningful engagement, and active clienteling.
• Understand and anticipate client needs and recommend products and services that enhance the overall experience.
• Develop new client relationships while strengthening existing relationships through proactive outreach and follow-up using approved clienteling tools.
• When applicable, utilize bilingual or multilingual communication skills to support an international client base and provide a seamless luxury experience.
• Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, conversion, and other business metrics.
• Monitor individual performance and proactively adjust selling strategies to maximize results while maintaining an exceptional client experience.
• Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage.
• Support the achievement of store sales, profitability, and performance objectives.
• Remain informed of current business priorities, promotions, and product availability.
• Follow all Company policies, operational procedures, loss prevention protocols, and compliance standards.
• Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
• Support inventory preparation, cycle counts, stock organization, and annual physical inventories, as required.
• Maintain visual merchandising standards and ensure the sales floor reflects Moncler’s brand expectations.
• Maintain store organization, cleanliness, and operational excellence throughout the day.
• Protect confidential Company and client information.
• Uphold Moncler’s standards of grooming, professionalism, integrity, and conduct.
• Adapt to changing business priorities while maintaining a client-first mindset.
• Perform additional responsibilities and projects as assigned to support business needs.

Qualifications

• Minimum of two years of luxury retail, premium retail, hospitality, or other client-focused experience.
• Experience serving international or multilingual clientele is strongly preferred.
• Demonstrated ability to achieve sales goals while delivering exceptional client experiences.
• Passion for luxury retail, fashion, and creating exceptional client experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Client-centric mindset with the ability to build trust and cultivate long-term relationships.
• Collaborative approach and positive, team-oriented attitude.
• Strong organizational skills and the ability to prioritize in a fast-paced retail environment.
• Professional presentation and demeanor consistent with a luxury brand.
• Dependable, punctual, adaptable, and results-oriented.
• Comfort