Client Activation Specialist

Job Responsibilities

• Guiding new clients through account setup, software installation, or service provisioning from day one.
• Educating clients on key features to maximize their return on investment and ensure active usage.
• Working alongside Sales, Product, and Technical Support teams to resolve bugs, streamline workflows, and optimize the user experience.
• Monitoring onboarding completion rates, addressing client pain points, and documenting progress within CRM software.

Job Qualifications

• 7+ years of customer success, client onboarding, or client activation experience is required.
• Must have exceptional verbal and written communication skills to clearly convey technical instructions and build a welcoming initial experience.
• Must possess strong project management skills with the ability to handle multiple client accounts at various stages of implementation.
• Must have a proactive mindset to quickly diagnose and solve technical or process-related roadblocks.
• Must have a deep understanding of the company's offerings to accurately guide clients and anticipate their needs.
• Bachelor's degree in Business Administration or a related field preferred.

Pay

• Salary + Competitive Commission Structure, Performance-Based Bonus, Comprehensive Benefits Package.

Schedule

The schedule is flexible to accommodate the needs of the client base and the team.

Benefits

• Equal Opportunity Employer.
• Comprehensive benefits package.