Client Accounts Operations Lead - Pacific Time

About the role

The Client Accounts Operations Lead is a senior-level Legal Biller who supports the firm’s strategic initiatives. This role is remote and flexible, with work across various time zones. The position requires managing top-tier billing portfolios, providing temporary managerial support, and serving as a subject matter expert in legal billing.

Responsibilities

• Provide temporary managerial support in the absence of designated regional managers.
• Provide temporary functional supplemental senior-level billing resources during absences, unplanned vacancies, and/or during periods of increased work content within a designated regional territory.
• Be the Subject Matter Expert to help provide legal billing surge support for several regional billing teams / managers.
• Internal assignments made on an as needed basis to provide short-to-mid-term support for designated billing groups experiencing temporary production surges or shortfalls of required billing resources.
• Assignments may include splitting time and working in allocated incremental assignments for multiple managers providing billing for multiple-billing attorneys.
• Review data for accuracy prior to submitting it; gather and submit accrual information based on client requirements.
• Research and resolve electronic billing rejections.
• Research client billing data and provides detailed analysis to attorneys and support staff.
• Track and resolve tickets assigned by the Accounting Service Desk on a daily basis.
• Works across multiple teams of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm.
• Analyze legal billing process and supporting systems and develop business cases, build metrics and perform reporting.
• Maintain an accurate description of all client billing requirements, which may also include guidelines established by the client’s general counsel. Update and track changes to the requirements as necessary.
• Interact with billing department stakeholders to understand business problems and define solution requirements.
• Develop training programs to ensure consistent billing processes across the team and provide training to attorneys and staff as needed.
• Serve as a point of escalation and Quality Analyst to support and coach more junior Specialists; provide support, guidance, mentoring, and training to staff as needed.

Requirements

Advanced on the job experience as a senior-level Legal Biller. Excellent communication (verbal and written) and interpersonal skills are required to interact with various colleagues and business stakeholders. Advance billing experience with a major law firm in a finance or billing assignment. Expert level of knowledge and experience with direct billing or client accounts (to include domestic, global, and e-Billing) for a law firm or professional services organization supporting legal billing. Strong knowledge in Aderant Legal Billing accounting system. Proficient in e-billing applications such as e-Hub or Bill Blast. Team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment. Accurate proofreader and have strong attention to detail. Ability to troubleshoot and resolve complex problems. Ability to work independently and is able to take direction well. Strong analytical skills and attention to detail with ability to recognize opportunities for efficiency improvements and coaching other billing employees on industry and process level optimization. Comfortable summarizing and communicating project scope and execution. Strong computer skills, including advanced Microsoft Excel skills, including in use of Lookup and PivotTable functions. Organized and a self-starter with the ability to handle a large number of projects at one time and meet multiple concurrent deadlines. Ability to prioritize assignments while accepting work assignments and providing backup billing support to multiple managers supporting a large base of dynamically (i.e. not permanently) assigned billing attorneys.

Qualifications

A High School Diploma or GED. Bachelor's Degree in Business Administration, Accounting, Finance, or related field. 5 years’ senior-level legal billing experience managing high volume billing portfolio in a fast-paced customer environment, customer service and business analysis.

Skills

• Advanced on the job experience as a senior-level Legal Biller.
• Excellent communication (verbal and written) and interpersonal skills.
• Advance billing experience with a major law firm in a finance or billing assignment.
• Expert level of knowledge and experience with direct billing or client accounts (to include domestic, global, and e-Billing) for a law firm or professional services organization supporting legal billing.
• Strong knowledge in Aderant Legal Billing accounting system.
• Proficient in e-billing applications such as e-Hub or Bill Blast.
• Team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment.
• Accurate proofreader and have strong attention to detail.
• Ability to troubleshoot and resolve complex problems.
• Ability to work independently and is able to take direction well.
• Strong analytical skills and attention to detail with ability to recognize opportunities for efficiency improvements and coaching other billing employees on industry and process level optimization.
• Comfortable summarizing and communicating project scope and execution.
• Strong computer skills, including advanced Microsoft Excel skills, including in use of Lookup and PivotTable functions.
• Organized and a self-starter with the ability to handle a large number of projects at one time and meet multiple concurrent deadlines.
• Ability to prioritize assignments while accepting work assignments and providing backup billing support to multiple managers supporting a large base of dynamically (i.e. not permanently) assigned billing attorneys.

Pay

We are committed to excellence in how we serve our clients and develop our people. The firm’s expected hiring range for this position is $89,991-$143,088 per year depending on the candidate’s geographic market location. The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications.

Schedule

The position is remote and flexible, with work across various time zones.