Client Account Representative
PowerPay is a financial technology company (fintech) in several vertical markets including home improvement, healthcare, recreational vehicles and more. We are building a national network of partners that offer our financing solutions to their respective clients, customers, and patients. PowerPay originates and services all loans.
About the role
Great opportunity to join our growing company! This is a new role on our operations team. PowerPay offers a great working environment—state-of-the-art technology, a spacious, up-to-date office, a fully stocked kitchen, and more—and the chance to contribute directly to the growth of the organization. As a Client Account Representative (CAR), you will work closely with our customer operations and sales teams to ensure we deliver a consistently positive client experience. Our aspirations are high, and your expertise can help take our business to the next level.
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers
- Handle inbound and outbound calls to address customers’ questions about products and services
- Communicate with customers through various channels
- Keep records of customer interactions, transactions, comments, and complaints
- Acknowledge and resolve customer complaints
- Act as the primary point of contact for clients and serve as a liaison between internal teams and clients
Requirements
- Strong customer management skills
- Strong computer, phone, and active listening skills
- Excellent communication skills
- Good business acumen
- Desire to work hard and enjoys a challenge
- Ability to multitask, prioritize, and manage time effectively
- Customer-focused mentality
- Detail-oriented and organized
Bachelor’s degree desired. Previous experience in the loan or mortgage industry is helpful.
Benefits
- Team-centric company culture
- Growth opportunities