Client Account Manager, OmniChannel and Direct Mail Accounts

What We Are Looking For

Amsive is hiring an Account Manager, Customer Experience, with prior experience in omnichannel marketing with a focus on Direct Mail campaigns. We are seeking a client-facing professional who combines operational discipline with strategic thinking and thrives in a fast-paced setting.

What You Will Be Doing

• Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery
• Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans
• Support Account Director in driving retention and identifying organic growth opportunities
• Own program clarity and momentum across complex, cross-channel initiatives. Work moves forward because you are driving it
• Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy
• Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps
• Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications
• Support development of QBR and annual business review materials
• Collaborate with marketing teams to refine optimization recommendations
• Partner with team members to ideate audience, creative, and channel testing strategies
• Maintain curiosity around data-driven marketing trends and emerging best practices
• Become proficient in Amsive’s tools and systems to ensure operational excellence

Who You Are

• 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV
• 2+ years of experience in an agency environment with proven success managing client relationships
• Experience serving as the primary client point of contact for omnichannel campaigns
• Skilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and production
• Strong written and verbal communicator brings clarity and confidence to every interaction
• Highly organized, able to manage multiple projects while maintaining trust and momentum
• Strong grasp of marketing and communication principles
• Proficient in Microsoft Office, especially PowerPoint and Excel
• Comfortable working in regulated environments and compliance-driven workflows
• Able to interpret data and translate it into business insight
• Demonstrated ability to build and maintain profitable client relationships
• Future-minded, with a strong desire to grow into senior client leadership within an omni-channel agency environment

Additional Information

• Salary starting at $75,000/yr, based on skills and experience
• Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays
• Dental, Vision, and Health Insurance
• 401(k) with a company match program
• Paid Parental Leave