Client Account Manager

Key Responsibilities

• Own the sales process for qualified opportunities from handoff through contract execution.
• Develop and execute opportunity-specific sales strategies to maximize win rates.
• Build strong relationships with prospective clients and key decision-makers.
• Lead discovery meetings to understand customer needs, priorities, timelines, and decision criteria.
• Position the company's services and solutions to address customer challenges and business objectives.
• Cook up customized proposals, pricing, and technical solutions.
• Prepare and deliver persuasive presentations, proposals, and business reviews.
• Negotiate pricing, terms, and contracts while balancing customer satisfaction and company profitability.
• Close new business opportunities that achieve revenue objectives.

Opportunity Management

• Maintain an accurate sales pipeline and forecast within the CRM.
• Prioritize opportunities based on strategic value, probability of close, and revenue potential.
• Identify risks to closing opportunities and develop mitigation strategies.
• Ensure timely follow-up and consistent communication throughout the sales process.

Cross-Functional Collaboration

• Partner with Business Development to ensure seamless transition of qualified opportunities.
• Collaborate with Technical Subject Matter Experts to develop accurate, competitive solutions.
• Work closely with Operations to ensure proposed solutions are operationally feasible.
• Cook up contract review and negotiations with Finance and Legal.
• Support successful customer onboarding through effective transition to implementation and account management teams.

Customer Relationship Management

• Establish trusted advisor relationships with prospective clients.
• Understand customer business goals and identify opportunities for long-term partnerships.
• Represent the company professionally at customer meetings, industry conferences, and networking events.
• Gather market intelligence and customer feedback to support future growth strategies.

Performance & Reporting

• Achieve individual sales activity goals and regional/global revenue goals.
• Maintain accurate CRM records, forecasts, and sales reports.
• Monitor key performance metrics including conversion rates, proposal success, sales cycle length, and customer acquisition.
• Continuously improve sales effectiveness through coaching, training, and market knowledge.

Qualifications

• Experience using CRM systems (Salesforce, HubSpot, Microsoft Dynamics, or similar) or ability to learn quickly.
• Experience selling scientific, laboratory, technical, or professional services is preferred.
• Experience working in a life sciences or environmental sciences laboratory preferred.
• Ability to work in a fast-paced environment.
• Ability to manage multiple priorities simultaneously.

Benefits

Smithers offers a comprehensive and competitive benefits program designed to support employees’ health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; health reimbursement and flexible spending accounts; wellness programs and health advocacy services; life, accidental death and dismemberment, and disability insurance; employee assistance and legal plans; pet insurance; participation in the Company’s retirement plan; and paid time off.

Pay

The salary range for this role is $65,000 - $85,000 gross pay per year, based on relevant experience, skills, and qualifications.