Client Account Manager

About the role

BE THE BRIDGE THAT CONNECTS GREAT CLIENTS WITH GREAT RESULTS. AS AN ACCOUNT MANAGER, YOU’LL MANAGE PROJECTS, STRENGTHEN RELATIONSHIPS, AND ENSURE EVERY JOB RUNS SMOOTHLY FROM BOOKING TO COMPLETION. The Account Manager (AM) is responsible for the project management of new and repeat customers starting from job booking through completion. The AM is the primary customer contact after job award/booking, and the core functions for this role are job coordination, issue identification, resolution, and relationship management with both external customers and internal teams.

Responsibilities

• Effective account leadership and coordination of projects across facilities.
• Provide thorough and accurate job instructions to production across all project types (direct mail, catalog, digital, etc.)
• Proactively identify and address customer needs, though effective project management and communication to consistently meet and exceed expectations, driving tangible results.
• Schedule and attend planning/production meetings as needed for projects, develop agenda, prepare meeting packets, and be responsible for notifications and minutes.
• Manage accurate scheduling across all system platforms, prioritizing tasks in collaboration with clients and internal teams.
• Partner with Account Services and Sales teams to ensure full scope of partnership.
• Establish project priority with Client and internal Nahan team to complete all necessary day-to-day tasks on time to meet expectations.
• Prepare pre-invoices, accurately capturing all relevant costs, and deliver the to the Accounting team in a timely manner.
• Travel as required.
• Support 6S initiatives.
• Follow all Nahan Safety and Quality Policies and Procedures.
• Perform other duties as assigned by Supervisor.

Requirements

• Bachelor’s degree in business (or related field) or five (5) years’ experience in a customer service environment is strongly preferred.
• A knowledge of Direct Mail Commercial print processes is preferred.

Skills

• Demonstrate effective communication skills (written, verbal, and listening).
• Strong attention to detail/problem solving skills and quality outputs.
• Ability to maintain, cultivate and grow customers and cross functional team relationships.
• Strong time management skills and the ability to organize and maintain a large volume of information while providing clean instructions to others.
• Proficient in MS Office (Word, Excel, PowerPoint, etc.).
• Fluent in English the Language both verbally and written.

Benefits