Client Account Admin

Position Overview

The Client Account Administrator plays a critical role in ensuring the success of our Digital Retailing team. This position serves as the central point of coordination, managing client onboarding kick-off meetings, facilitating the collection of essential information, and aligning internal departmental resources to maintain the project pipeline and delivery standards.

Key Responsibilities

• Manages dashboard administration, including creating dealer accounts, adding/removing users, and updating tool configuration settings.
• Arranges and conducts client onboarding strategy meetings.
• Overserves the completion of all necessary setup documents.
• Maintains the product order pipeline.
• Reviews and audits active dealer sites.
• Captures and coordinates with support and inventory teams on ticket requests.

Required Skills and Qualifications

• Ability to clearly and confidently discuss company or third-party products/tools.
• Comfortable with making calls and sending emails.
• Highly organized self-starter who quickly adapts to processes and maintains excellent attention to detail.
• Ability to work under pressure and handle multiple projects in different phases.
• Proficiency with Microsoft Office and Google Docs Suite
• Experience with CRM systems (e.g., Hubspot, Zendesk, Salesforce)

Employee Benefits

• Hybrid Schedule
• Medical, Dental, Vision
• 401K with company match
• 10 Paid Holidays
• PTO and Vacation time off
• Paid Paternal Leave