Client Access Specialist

About the role

We are seeking a Client Access Specialist to join our Intensive Rehabilitative Mental Health Services (IRMHS) team. This full-time position will work primarily in Brainerd, MN, and will provide continuous daily supportive services for the Northern Pines Long Prairie Outpatient Office. This role will support both Northern Pines clients and staff.

Responsibilities

• Contact all referrals and referral sources and ensure all appropriate referrals are scheduled for intakes.
• Schedule and coordinate all IRMHS SUDS assessments with team LADC.
• Complete centralized scheduling for the team, including all staff and clients, along with all treatment plan reviews and treatment team meetings.
• Regularly report and take action with necessary staff to prevent expirable and required documentation in place.
• Attend intakes with team mental health professionals and complete screening documents, ROI’s and other needed forms as well as assist in developing a schedule for client meetings.
• Attend and document daily team supervision meetings, including documenting teams review of any crisis, clients seen, client updates, and reasons for cancellation if applicable.
• Ensure case management tasks are assigned to staff and completed by staff as necessary for all clients.
• Monthly insurance checks for all clients.
• Complete data reporting for all clients.
• Collaborate with the Electronic Health Record System Administrator and Team Lead to aid in the timely completion of bi-annual DHS reporting.
• Request records for scheduled intakes and existing clients as needed.
• Order and maintain office supplies, equipment and arrange for needed repair/replacement.

Qualifications

• Excellent organizational and interpersonal skills.
• Ability to multitask, pay close attention to details, work in a fast-paced environment and work independently at times.
• Ability to lift 60lbs on an occasional basis.
• Ability to sit and/or stand for extended periods of time.
• Travel is a function of this position; a valid driver's license is require.
• At least one year of experience working in the Mental/ Behavioral Health field is preferred.
• High School Diploma or approved equivalent combination of education is preferred.

Benefits

• Health, Dental, Disability and Life insurance with other additional voluntary options for spousal life, short term disability, accident, hospital indemnity and critical illness plans.
• Health Savings account with employer contribution.
• 401K with employer match.
• Generous paid time off (1st-3rd year 19 days/152 hours for full time then increases with longevity).
• Nine holidays observed per year: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve Day, Christmas Day and a Weather Float Day.
• Supportive of time off for a healthy work/life balance.
• Bereavement Pay.
• Travel reimbursement.