Client Access Specialist

Location: Remote

About the role

Join ACES as a Client Access Specialist and help families take the first step toward life-changing autism care. This role sits at the front end of our client journey and functions as a key driver of growth. The team is performance-oriented, accountable to lead qualification targets, and responsible for delivering a high-quality experience to prospective clients. We are looking for individuals who bring inside sales experience, are energized by targets, and want to grow with a company that makes a measurable impact.

Responsibilities

• Handle inbound and outbound inquiries via phone, text, and email
• Qualify leads using defined intake criteria (diagnosis, location, insurance, etc.)
• Educate families about ACES services and guide them through the application process
• Maintain accurate, timely records in CRM and track each lead through to resolution
• Manage a high volume of leads while maintaining responsiveness and quality
• Meet or exceed weekly outreach and qualification quotas
• Collaborate cross-functionally with Intake, Welcome Center, and Marketing teams
• Participate in ongoing training to improve sales techniques and process efficiency

Performance Metrics

• Qualified leads per week/month
• Time-to-first-response and overall responsiveness
• Lead-to-client conversion rate
• CRM task completion and pipeline accuracy

Requirements

• 2+ years of inside sales, outreach, or call center experience in a performance-driven role
• Excellent written and verbal communication skills
• Strong organizational and follow-through abilities
• Comfort operating across multiple systems (CRM, texting platforms, VOIP)
• Spanish/English bilingual strongly preferred
• Experience in healthcare, behavioral health, or education preferred
• Resilience and adaptability in a fast-paced environment

Physical Requirements

• Ability to exert up to 10 pounds of force and lift/move up to 15 pounds
• Ability to sit for long periods of time (up to 3 hours at a time) during the scheduled workday

Pay

Compensation: $18-22/hour

Bonus Potential: Uncapped monthly bonus based on individual performance. Top performers can earn $4,800/year or more in bonuses.