Client Access Representative

Core Responsibilities

• Welcome clients with warmth and professionalism.
• Create a safe and inviting atmosphere from the very first interaction.
• Listen actively to understand each client’s unique needs.
• Help clients navigate the scheduling process with empathy and efficiency.
• Identify and resolve barriers to care, such as transportation challenges or limited access to technology.
• Process referrals and intakes, gather essential information from community partners, hospitals, and treatment centers.
• Manage communications, including answering phones, taking messages, and coordinating with nurses, clinicians, and medical providers.
• Handle administrative tasks, such as maintaining correspondence, generating reports, updating databases, and scheduling appointments, meetings, and events.
• Initiate billing processes, verify insurance coverage, obtain authorizations, and collect co-payments and outstanding balances.
• Cook up support services, including Medicaid transportation and interpreter arrangements.
• Ensure compliance with all relevant regulations and standards.

Qualifications

• A High School Diploma or equivalent (Associate’s Degree in Office Technologies is preferred).
• 1–3 years of experience working in a physician’s office or similar healthcare setting.
• A solid understanding of Medicare/Medicaid and third-party insurance payers.
• A valid New York State Driver’s License.

Benefits

• Competitive benefits and salary.
• A low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%).
• Life insurance.
• Voluntary benefits and generous paid time off.
• Comprehensive Health/Dental/Vision.
• Direct Deposit.
• Flexible Spending Account (FSA).
• Retail Plan 403(b).
• Life Insurance.
• Voluntary Benefits.
• Employee Assistance Program (EAP).
• Generous PTO Plans (Sick, Vacation and Employee Leave).