Cleveland, OH, Provider Liaison- Medical Assistant Temporary

About the role

Theoria Medical is a physician-led post-acute care organization that delivers value-based care in the skilled nursing facility (SNF) setting. We focus on bringing high-quality, patient-centered care directly to patients instead of having them come to us. We are at the forefront of healthcare innovation, integrating multispecialty provider services and cutting-edge technology into SNFs across the country.

Responsibilities

• Provider & Patient Visit Coordination
• Facilitate in-room telemedicine visits and schedule acute, follow-up, and routine provider appointments
• Prepare and support residents during provider visits, including positioning and documentation
• Update EHRs with medical histories to support care plans and visit encounters
• Care Coordination
• Support smooth transitions of care across the post-acute continuum, including referrals and follow-up appointments
• Facilitate prior authorizations and assist residents with ACO Voluntary Alignment forms
• Patient Education
• Reinforce provider instructions and educate residents on nutrition, fall prevention, medication reminders, and general wellness
• Distribute provider-approved materials and route clinical concerns to licensed staff or providers
• Documentation & Administrative Support
• Maintain accurate documentation in the EMR and support regulatory compliance and quality initiatives

Requirements

• Fosters a culture of best-demonstrated practices, customer and peer service orientation, measurement, performance, accountability, and continuous improvement
• Manages the Transition of Care process from admission to transition home (i.e., admission, discharge planning, and follow-up appointments)
• Serves as a resource for the patient and their family to help solidify the discharge and treatment plan
• Facilitates and clarifies the patient’s goals of care with the facilities and attending physicians
• Absorbs and communicates the [Company Name] care model to new members

Qualifications

• Graduate of an accredited Medical Assistant (MA) program
• Certified Medical Assistant (CMA) preferred
• Prior experience as a Medical Assistant in a clinical or care-coordination setting; Health Plan / Hospice Liaison experience preferred
• Managed Care experience preferred

Skills

• Superior interpersonal skills
• Experience charting in an EMR
• Detail orientation
• Problem solving, thinking autonomously, and owning the solution
• Professional demeanor
• Knowledge of geriatric medical practice and terminology
• Innovative mindset
• History of successful outcomes or quality-driven practices
• Commitment to ethical patient care
• Teamwork and a can-do attitude
• Advanced computer skills (e.g., Excel filtering and advanced features, Google/Gmail, etc.)
• Strong communication skills (verbal and written)

Work Requirements

• Travel: Local travel may be required, up to 30 miles one way
• Physical Demands: Ability to lift up to 20 lbs. independently and assist with resident transfers involving greater weights as part of a team; ability to stand for extended periods; ability to travel to patient locations (e.g., home, hospital, SNF); fine motor skills and visual acuity required

Schedule & Flexibility

(optional, add if applicable) Ex: 6-hour facility shifts for full-time positions (rounds generally start between 7-10 a.m.) No on-call or overnights

Compensation & Benefits

Pay Range: $19-$24 Employees must be able to perform the essential functions of this position satisfactorily, with or without reasonable accommodation. Theoria Medical conducts criminal background checks and pre-employment drug testing on all candidates upon acceptance of a contingent offer.