Clerk - Warehouse-Chemaid Warehousing Day Hourly Indirect

About the role

KDC is a network of best-in-class custom formulators and manufacturers serving the color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care sectors. The company delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging brands across North America from its head office in Longueuil, Québec, and ten operating facilities nationwide, employing nearly 4,800 people.

Responsibilities

• Prepare and process shipping documentation, including Bills of Lading (BOLs), and generate customer notifications for incoming component receipts.
• Manage daily transactions across multiple customer portals and ERP systems (SAP, PipeChain, Macola, WiSys, and customer-specific platforms), ensuring accurate and timely data entry.
• Support the Logistics Supervisor by preparing allocation reports, tracking inventory requirements, and coordinating shipment priorities.
• Collaborate with Accounts Payable and Quality Assurance teams to reconcile records and support internal and external audits.
• Coordinate, prepare, and verify finished goods shipments for accuracy, timeliness, and compliance with customer requirements.
• Work with the QA team to confirm finished goods have passed required testing and that Certificates of Analysis (COAs) are completed and available prior to shipment release.
• Prepare and distribute customer notifications regarding component receipts, raw materials, and customer-owned inventory via electronic channels.
• Monitor and manage shipment and receipt activities within customer portals and internal systems, keeping records accurate and up to date.
• Respond promptly and professionally to customer inquiries related to shipments, deliveries, inventory receipts, and other logistics activities.
• Communicate with customers, carriers, and internal/external stakeholders to obtain missing shipment information and maintain complete records.
• Support supply chain security and customer compliance by reviewing and validating transportation and shipment documentation prior to freight release, including verifying driver identification, vehicle VINs, license plates, and trailer numbers.
• Identify process improvement and system enhancement opportunities, partnering with IT and cross-functional teams to streamline workflows and improve operational efficiency.
• Maintain accurate shipping, inventory, and customer documentation within ERP systems, customer portals, and other logistics platforms.
• Prepare FedEx and UPS shipping labels and provide updated feedback to customers.
• Assist with special projects, audits, reporting requirements, and other logistics-related initiatives as assigned.

Requirements

• Proficient in Microsoft Office and general computer applications.
• Experience using ERP and supply chain management systems.
• Familiarity with AI tools and technologies for supply chain operations.
• Strong customer service and relationship management skills.
• Effective verbal and written communication skills.
• Professional, diplomatic, and team-oriented approach.
• Strong organizational and time management abilities.
• Ability to operate standard office equipment.
• Strong attention to detail and data accuracy.
• Ability to read, write, and speak English proficiently.
• Problem-solving skills with the ability to work independently.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual communication skills are a plus.

Qualifications

• Associate or bachelor’s degree preferred.
• Training in AI tools and business technologies preferred.
• Minimum of 2–3 years of relevant work experience required.
• Experience with ERP systems and customer portals preferred.
• Background in logistics, supply chain, or customer service preferred.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Life Insurance
• Paid Vacation Time
• Paid Sick Leave
• Paid Holidays
• Performance-Based Annual Bonus