Clerk RTV - OM

Daily Responsibilities

• Review RTV warehouse inventory and collect required information for RMA number application to vendor.
• Apply for RMA number to vendor according to suppliers requirements.
• Receive Vendor RMA# answering vendor email or phone calls in timely manner.
• Process orders in system, issue invoices, recommend packing/labeling or make shipment recommendations to arrange shipment.
• Confer with warehouse, shipping, or common carrier personnel in order to expedite or trace shipments.
• Trace shipments and provide vendor shipment pre-alert.
• Follow up on material return Turn Around Time (TAT) or credit based on the agreed terms and conditions.
• Issue credit or debit note if needed based on vendor request.
• Upload vendors shipping advice into LMS system.
• Confer with receiving department to report any discrepancy to vendor within 72 hours if occurrence after material is returned from supplier.
• Conduct weekly reconciliation review against vendor open RMA report to ensure ETD is provided and push vendor to achieve the TAT target.
• Maintain material status as return delivery schedule (ETD), shipping details or vendor comments on the Back Order Report for planners reference.
• Review back order report periodically to ensure vendor arranged shipment is within the committed date.
• Collect RTV Results from vendor and upload into myService or prepare report for price team.

Warehouse Efficiencies

• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
• Keeps warehouse organized and clean at all times.

Team Building/Leadership

• Responsible for maintaining a positive work environment while supporting the company's culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.

Qualifications

• High school diploma or equivalent is required.
• Must have experience in Microsoft Office.

Essential Skills

• Works well with a team and exhibits effective communication skills, essential to providing instructions and suggestions about order processing flows to management and other associates.
• Pays close attention to detail, a skill essential in identifying order discrepancies and resolving situations with variance.
• Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
• Makes things happen.
• Ambition and drive to succeed.
• Goal oriented and accustomed to achieving results through teamwork.

Competencies

• Shows determination to achieve excellent results.
• Finds better ways.
• Demands top performance.
• Inspires commitment.

Working Conditions

• Must be able to tolerate moderate to high noise levels in a warehouse environment.
• Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter.
• Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.
• Must be able to lift 25 pounds.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.