CLERK, RETAIL

Job Summary

As a Retail Clerk, you will play a key role in delivering exceptional guest experiences across PayPal Park. You’ll handle point-of-sale transactions, assist with merchandise setup and restocking, and provide knowledgeable, friendly service to fans purchasing sports and concert memorabilia. This fast-paced, high-energy role is ideal for individuals who thrive in dynamic event environments and are passionate about live entertainment and customer service.

Essential Duties and Responsibilities

• Handles credit card transactions using the Point of Sales system.
• Responds to guest’s needs and requests, effectively using suggestive and upselling techniques, and maintains service areas.
• Completes steps of service to ensure utmost guest satisfaction.
• Understands and can describe menu offerings, packaging/presentation and pricing.
• Responds to guest needs and requests.
• Employs good safety and sanitation practices.
• Follows cash handling guidelines.
• Adheres to Levy Company guidelines as stated in team member training manual and employee handbook.
• Thoroughly completes all station set-up and breakdown responsibilities.
• Communicates guest issues to management.
• Follows responsible alcohol service policies.
• P Practices proper product control and handling of all inventory and equipment.
• Operate point-of-sale systems to process card transactions quickly and accurately
• Set up and break down merchandise booths before and after events
• Maintain organized and visually appealing merchandise displays
• Restock inventory during events to ensure product availability
• Aid customers with product selection and sizing
• Handle customer inquiries and resolve issues professionally
• Collaborate with team members to ensure smooth booth operations
• Follow venue-specific protocols and security procedures
• Support merchandise logistics across multiple venues as needed

Qualifications

• Stand for long periods of time and be able to actively engage physically with guests.
• Must be able to reach with hands and arms for one-third to two-thirds or more of the designated shift.
• Ability to stand, walk, stoop, kneel, crouch or crawl.
• React with physical and mental alertness in emergency situations.
• Demonstrate physical stamina and agility required to be mobile for long periods throughout the day.
• Lift/move materials and equipment up to 50 pounds.
• Move from sitting to standing position easily and quickly.
• Maintain a friendly, energetic, and professional demeanor at all times.
• Demonstrate strong attention to detail and accuracy in inventory counts.
• Be punctual and reliable for scheduled shifts, including nights, weekends, and holidays.
• Adapt quickly to fast-paced, high-volume event environments.
• Uphold brand standards and represent merchandise partners positively.
• Communicate effectively with supervisors and team members.
• Follow all safety and operational guidelines set by each venue.

Other duties as assigned.