Clerk/Receptionist - Pediatric Clinic (Bloomington) PT

General Summary

Reports to the Director of Therapy Services. Performs designed tasks related to the operation of the department. Assists the clinicians with patient related activities as directed by the licensed staff.

Principle Duties And Responsibilities

• Provides excellent customer service to internal and external customers.
• Answers phone calls and uses appropriate phone etiquette.
• Schedules outpatients for initial and subsequent visits.
• Prepares paperwork for patient charts and files charts appropriately.
• Accurately completes processes for new patients, including ensuring accuracy of registration information.
• Assists with maintaining department statistics and reports them in a timely manner to the department director as requested.
• Reports to the department director all incidents, equipment malfunctions, and program-related issues.
• Uses the computer to enter charges accurately and in a timely manner.
• Communicates effectively with patients / caregivers, department staff and director, members of other organizational departments, and community members.
• Affords assistance in keeping work area clean, sanitary and orderly.
• Maintains adequate supplies for smooth running of the office and assists director with supply ordering for clinical purposes.
• Occasionally assists with patient care activities under the supervision of the licensed therapist when a therapy tech is unavailable.
• Adapts positively to frequent changes and interruptions in workload and / or work schedules.
• Participates in quality improvement activities of the department.
• Establishes/ maintains productive collaborative relationships with physicians, other hospital staff and within the community.
• Completes all competency/skills assessment requirements.
• Attends department staff meetings.
• Attends all facility and department required educational sessions.
• Complies with the organizational attendance policy and use of the electronic timekeeping system.
• Utilizes time efficiently and productively to enhance patient care, department operations and the financial success of the department and organization.
• Will manage hours and any overtime will be preapproved by the Director.
• Complies with dress code.
• Completes other duties as assigned.

Physical Requirements

• Floor to waist - 40 pounds
• Waist to shoulder - 20 pounds
• Shoulder to overhead - 10 pounds
• Carries 40 pounds for 30 feet
• Pushes 40 pounds/force for 30 feet
• Pulls 40 pounds/force for 15 feet

License Required

Not applicable.

Reporting Relationship

Reports to the Director of Therapy Services.