Clerk III - Employee Health Clinic

About the role

The University of Iowa Health Care department of Employee Health Clinic is seeking a Clerk III. Under general supervision, this position performs and coordinates administrative and clerical support functions for the Employee Health Clinic. The position serves as a primary point of contact for patients and staff by providing customer service, scheduling and coordinating appointments, maintaining records, processing documentation, and assisting with clinic operations. For questions, contact Tamara Griffith at tamara-griffith@uiowa.edu.

Responsibilities

• Assist patients/staff with general inquiries.
• Answer incoming calls and place outbound calls.
• Schedule, cancel, and reschedule employee health clinic appointments.
• Facilitate patient completion of medical questionnaires and authorization forms.
• Ensure the correct visit types, provider, date, length of visit, and time are utilized when scheduling appointments.
• Communicate with patients/staff to ensure the correct appointment prerequisites are completed and obtained.
• Compose correspondence in response to routine inquiries frequently without instruction or review.
• May provide information relative to the area of assignment and according to established guidelines.
• Assist in documenting immunization, tuberculosis blood tests, and titer records.
• Perform Respirator Mask Fits, including providing training and education to employees.
• Assist with Flu Campaign offsite clinic clerical duties.
• May perform other duties or complete special projects as assigned.

Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Skills

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of institutional and unit policies, processes and forms.
• Knowledge of proper format, grammar, spelling, punctuation and capitalization.
• Skill in utilizing computer software packages and online systems.
• Skill in operating office equipment.
• Ability to communicate effectively with staff, students, and the public.
• Ability to follow oral and written instructions and apply institutional and other policies accurately.
• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
• Ability to organize and prioritize multiple tasks.

Benefits

Regular salaried position located at the General Hospital in Iowa City, Iowa. Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

Pay

Compensation Pay Level: 8. Starting Salary Minimum: $39,859.92 per year.

Schedule

Percent of Time: 100%. Schedule: Monday – Friday, 8:00 am – 5:00 pm. Appointment Type: Merit. Work Modality Options: On Campus.