Clerk III (Custodial Operations - AM Shift)

Essential Functions

• Promptly respond to all calls or messages from supervisor or designated representative
• Perform clerical and administrative functions ensuring accuracy and completeness
• Direct lower level clerks
• Aid in the development and implementation of office practices and procedures
• Make simple adaptations and interpretations of guides and manuals
• Aid in the recognition of issues, inconsistencies, potential problems, discrepancies related to office operations and report to site management
• Answer phone, handle issues as appropriate, take and deliver messages, forward calls as necessary
• Provide assistance to visitors and announce to appropriate personnel
• Handle problems and issues and refer substantive issues to site management
• Review incoming correspondence, sort, and route mail as well as send and receive faxes
• Fax, e-mail, FedEx documents to corporate headquarters; make photo copies as needed
• Take service calls and maintenance requests from customers, forward as required
• Prepare and sign routine correspondence; send correspondence out as required
• Maintain flow and output of work, prepare and forward documents as required
• Identify problems that affect the orderly flow of work
• Schedule appointments and make arrangements for conferences and meetings
• Attend meetings, take notes, and distribute minutes
• Assist with new hire paperwork, verify completeness, and forward as required
• Cook up personnel and administrative forms for the office and forward to corporate
• Develop, complete, and maintain requested reports and records
• Verify accuracy and completeness of reports and outgoing correspondence
• Compile information, handle and adjust complaints
• Aid in the input of Quality Control data, completion of reports, analysis of QC threads and data analysis, and contributes to decisions regarding the effectiveness of the QC program and individual performance
• Aid in payroll, forward time sheets, and prepare staffing reports
• Aid in the analysis of payroll reports and data and contribute suggestions to site management
• Distribute paychecks
• May handle petty cash
• Maintain administrative supplies at acceptable level ordering as needed
• Order and distribute uniforms
• Comply with uniform dress code and personal hygiene standards
• Comply with all security procedures; wear ID badge(s) at all times while working at site
• Attend and participate in in-service training, staff meetings, and other activities to facilitate professional development

Secondary Functions

• Perform inventory
• Aid Contract Administrator with a variety of administrative reports and other duties
• Clean and maintain equipment and keep office neat and organized
• Aid in badging process for all new employees
• Assist with other duties and tasks as needed

Physical Abilities Needed to Meet Work Demands

• Ability to sit, stand, and walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop
• Ability to lift, carry, and push up to 50 lbs. regularly
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job

• Ability to work with limited direct supervision
• Maintain confidentiality
• Work without assistance to complete assignments
• Work in a constant state of alertness and with safety always in mind
• Follow directions and focus on tasks
• Make decisions and solve problems
• Be organized, flexible, and dedicated to quality service
• Handle tasks with judgement, tact, and accuracy
• Prioritize and manage multiple tasks effectively
• Analyze data and recommend corrective action
• Manipulate numbers
• Report problems or relate information
• Understand and comply with safety procedures and environmental requirements
• Read, write, and speak (communicate and relate information) English
• Understand terminology of the office unit
• Use a computer for data input and retrieval of information as required
• Filer, type, photocopy, collate, and operate office machinery
• Maintain and submit reports, logs, and other paperwork in a timely manner
• Use and care for equipment and cleaning supplies properly
• Notice and report changes in work space conditions
• Complete tasks in a timely manner with numerous interruptions
• Attend work regularly according to assigned schedule and company policies
• Work a flexible schedule as required
• Attend and participate in training and work related meetings
• Deal with others in a positive, enthusiastic, respectful, and courteous manner
• Comply with all building, security, and company policies and procedures

Other requirements

• Valid driver’s license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
• Successful completion and approval of Top Secret/SCI with Poly is required.
• US Citizenship required

Essential Personnel

• This position is designated as essential.
• This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility.

Education

• High school diploma or its equivalent
• Valid CPR/FR certification preferred

Knowledge

• Knowledge of typing, filing, and office procedures, routines, and best practices
• Knowledge of Computerized Maintenance Management System (CMMS) such as MAXIMO, SAMS, TAMS, JAMS

Experience

• Minimum of four (4) years’ experience in clerical work including administrative duties
• Thorough knowledge of standard English, basic arithmetic, and modern office methods and equipment required
• High degree of skill in typing and computer utilization
• Proficient in a variety of software including Word, Excel, and PowerPoint