Clerk II Maintenance Services

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, supports the U.S. family of grocery brands including Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop. This role coordinates facility-related maintenance, repairs, and replacements for Food Lion Stores and corporate facilities.

About the role

This full-time position acts as a liaison between retail stores and maintenance field staff or service vendors to ensure facilities are safe, compliant, and fully operational. The role involves processing and following up on over 150,000 work orders annually while maintaining a 98% ratio of suspense to open work orders.

Schedule

This is a 40-hour-per-week position scheduled from 1:00 PM to 10:00 PM, including rotating weekends. The schedule may occasionally vary based on business needs. This hybrid role includes 3 in-person days at the Salisbury, NC office and 2 remote days.

Responsibilities

• Process phone, email, and computer-entered service requests to ensure stores and corporate facilities remain safe, compliant, and operational.
• Assess situations to determine if a service technician or contractor is required and dispatch the appropriate personnel.
• Ensure work orders are properly keyed and flagged for accounting procedures, including account numbers, location numbers, and capitalization of expenses.
• Work closely with government officials to avoid fines and penalties.
• Ensure compliance with safety procedures, standard operating procedures, and auditing reports.
• Communicate the sequence of activities to resolve issues and provide status updates.
• Maintain technical expertise in trade/equipment categories such as electrical, refrigeration, balers, and ovens.
• Inform maintenance supervisors of vendor changes and assist in developing accurate repair expense budgets and forecasts.
• Ensure vendors and contractors are properly insured and SOX procedures are followed for new vendors.
• Review tracking systems to identify, prioritize, and troubleshoot cost-effective solutions for service needs.
• Perform additional duties as needed to support business needs and company values.

Requirements

• 1+ years of general office experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to prioritize and handle multiple tasks to meet deadlines.
• Ability to interact with associates and management at all levels.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Versatility in learning new processes and technical subject matter.
• Ability to work independently in a team environment.
• Strong organizational skills to prioritize daily functions, projects, and repair needs while maintaining effective communication.
• Professionalism and courtesy in stressful situations.
• General PC skills, including proficient typing (CRT).
• Professional telephone skills and customer service or call center experience.
• Proficient in Excel and Word applications.
• Basic accounting knowledge.

Preferred Qualifications

• 1 year of technical or vocational education.
• Highly developed organizational and analytical skills with the ability to manage multiple tasks simultaneously.
• Solid working knowledge of interior maintenance issues, repairs, contract bidding, and negotiations.
• Understanding of the financial impact of activities on the company.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and MS Mail).

Pay

Salary range: $16.97 - $25.44 per hour. Actual compensation may vary based on qualifications, experience, internal equity, and market conditions.

Benefits

Ahold Delhaize USA offers a welcoming work environment focused on collaboration, curiosity, and continuous learning. Associates are empowered to grow personally and professionally while contributing to the success of leading grocery brands.