Clerk II, Cust. Svc. - Customer Service

Overview

The Traffic Dispatcher Clerk (also known as Window Clerk) will coordinate and schedule drivers for pick‑up and delivery in a safe, efficient, and timely manner. The role may involve exposure to customers and is responsible for processing cargo bookings or import/export documentation within established deadlines and regulatory requirements. The clerk receives, reconciles, consolidates, and/or summarizes documents and information from customers. Must have an active TWIC card.

Physical Requirements and Working Conditions

• Required to sit for long periods of time and move between office and warehouse locations.
• Occasionally lift and/or move up to 10 pounds (up to 15 pounds at times).
• Work performed primarily in an office setting.
• Occasional exposure to dust, fumes, airborne particles, toxic or caustic chemicals.
• Noise level is usually quiet to moderate.
• Must be able to work extended hours, weekends, or holidays on occasion.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Strong organizational skills to prepare and assign routes.
• Strong leadership skills to ensure driver compliance with directions and assignments.
• Basic understanding of geographical areas and mapping programs to facilitate efficient routing.
• Proficient with, or able to quickly learn, dispatch and record‑keeping systems.
• Ability to work at a fast pace and under pressure.
• Thorough understanding of the shipping industry.

Education and Experience

• High school diploma or equivalent required.
• Associate’s degree in Transportation, Logistics, or a related field preferred.
• At least three years of related experience and execution of similar duties in warehouse/freight operations required.

Key Responsibilities

• Ensure all documentation is submitted timely, as required.
• Check documents, make necessary corrections, and distribute them to corresponding customers to meet deadlines.
• Collect Bills of Lading for all assigned customers; verify accuracy and disseminate for processing.
• Inform customers of cargo arrivals/departures via email/fax, providing arrival/departure notices and copies of Bills of Lading; secure confirmation and file in the master file.
• Secure original Bills of Lading properly endorsed, and delivery orders.
• Check that cargo is properly released.
• Work hand‑in‑hand with truck drivers.
• Consolidate orders into truckloads for specific destinations.
• Coordinate and enter all data into the computer system.
• Handle heavy phone communications, answering questions and informing customers of situations.
• Perform other related duties as assigned.

Candidate Requirements

• Minimum two (2) years’ experience in customer service and import documentation.
• High school diploma or equivalent.
• Intermediate to advanced experience with MS Word, Excel, and Outlook.
• Moderate to advanced typing skills and 10‑key by touch (40‑45 wpm).
• Advanced communication skills in English for customer interaction.
• Ability to follow procedures and instructions.
• Ability to establish and maintain effective working relationships with customers and fellow employees.
• Ability to exercise independent judgment within established systems and procedures.
• Organizational and time‑management skills with the ability to prioritize and be detail‑oriented.