Clerk I, Cust. Svc. - Customer Service

About the Role

The Traffic Dispatcher Clerk (Window Clerk) coordinates and schedules drivers for pick-up and delivery in a safe, efficient, and timely manner. This role may interact with customers and is responsible for processing cargo bookings or import/export documentation within established deadlines and regulatory requirements. The position involves receiving, reconciling, consolidating, and summarizing documents and information from customers.

Responsibilities

• Ensure all documentation is submitted timely and accurately.
• Check, correct, and distribute documents to corresponding customers to meet deadlines.
• Collect Bills of Lading for assigned customers, verify accuracy, and disseminate for processing.
• Inform customers of cargo arrivals/departures via email/fax with arrival/departure notices and copies of the bill of lading; secure confirmation and file in the master file.
• Secure original bills of lading properly endorsed and delivery orders.
• Verify that cargo is properly released.
• Work closely with truck drivers to coordinate logistics.
• Consolidate orders into truckloads for specific destinations.
• Coordinate and enter all data into the computer system.
• Handle heavy phone communications, answering questions and informing customers of situations.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required; Associate’s degree in Transportation, Logistics, or related field preferred.
• At least three years of related experience in warehouse/freight operations.
• Minimum two years’ experience in Customer Service and Import Documentation.
• Intermediate to advanced experience with MS Word, Excel, and Outlook.
• Moderate to advanced typing skills and 10-key by touch (40-45 wpm).
• Advanced communication skills in English for customer interactions.
• Ability to follow procedures and instructions.
• Strong organizational and time management skills with the ability to prioritize and be detail-oriented.
• Ability to exercise independent judgment within established systems and procedures.

Skills

• Excellent verbal and written communication skills.
• Strong organizational skills for preparing and assigning routes.
• Strong leadership skills to ensure driver compliance with directions and assignments.
• Basic understanding of geographical areas and mapping programs for efficient routing.
• Proficient with or able to quickly learn dispatch and recordkeeping systems.
• Ability to work at a fast pace and under pressure.
• Thorough understanding of the shipping industry.

Physical Requirements and Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Required to move to and from other locations within the office and warehouse.
• Occasionally exposed to dust, fumes, airborne particles, toxic or caustic chemicals.
• Noise level in the work environment is usually quiet to moderate.
• Must be able to work extended hours, weekends, or holidays on occasion.