Clerk Front Desk - Steady Extra (Paris LV)

About Us

As part of our award-winning team, you will help create the romantic ambiance and classic European style that our most prestigious guests have come to expect from Paris Las Vegas. Your stylish and playful attitude will entertain our guests as they enjoy 2,900 guest rooms, 295 opulent suites, 11 restaurants, and the Eiffel Tower. If casual sophistication is enticing to you, Paris is the place to be!

Responsibilities

• Process check-in and check-out transactions for guests
• Assist guests with questions about the city and property
• Assist guests with booking dinner, shows, etc. when necessary
• Assist with guest service recovery when possible
• Maintain an upbeat and positive attitude at all times
• Stay apprised of current events in the hotel to assist guests
• Act as a liaison on behalf of the guest to expedite guest requests
• Maintain a professional and courteous attitude toward all guests (internal and external)
• Anticipate guests' needs and expectations
• Greet all guests with a proper introduction and make them feel welcome
• Answer telephone promptly with a pleasant voice
• Maintain accuracy in cashiering
• Assist guests with problems, complaints, or special needs
• Effectively generate reports according to shift
• Provide rate information for future or current dates
• Process casino status changes on guest folios
• Attach needed paperwork to all checked-out folios
• Keep stations neat and well-stocked with supplies

Requirements

• Strong interpersonal and communication skills
• Proficient in a second language would be beneficial
• Self-starter with strong problem-solving ability
• One year of experience in front desk or guest service field
• Six months of experience in basic computer knowledge
• Excellent oral and written communication in English
• Ability to handle heavy telephone volume
• Must be able to tolerate secondary smoke
• Ability to work in a close-knit environment with constant co-worker involvement
• Must be able to complete several tasks at once with accuracy
• Must be able to stand for an entire shift (an average 8-hour shift)

Physical, Mental, and Environmental Demands

• Ability to perform reaching, stooping, and/or crouching motions repeatedly
• Must be able to communicate verbally
• Must be able to stand for extended periods of time
• Must be able to lift 25 lbs