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Jobs · Administrative · Texas

Clerk Customer Svc Ofc Bilingual

CPS Energy · San Antonio, TX · 1 mo ago
AdministrativeFull-time

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians, and more. We are 3,500 people committed to enhancing the lives of the communities we serve.

Deadline to apply: August 7, 2026 11:59pm
Pay Grade: 06

About the Role

Provides assistance to CPS Energy call center, walk-in center, and outsource partner for Workforce Management and maintains employee information across various systems. Supports data requests for report updates, answers routine customer inquiries, processes bill print receipts, and maintains office supplies. Must be flexible to work at all Customer Service Centers as needed.

  • NSCSC – 754 NW Loop 410 Suite 102 (Primary working location)
  • ESCSC – 4525 Rigsby Suite 112
  • WSCSC – 803 Castroville Rd Suite 406 (Primary working location)
  • SSCSC – 660 SW Military Dr. Suite X

Responsibilities

  • Accurately processes customer requests for agency assistance, bill reprints, and other routine questions in a timely fashion.
  • Directs customers to appropriate departments for specialized services or CPS Energy website.
  • Accurately processes time off requests and absence reporting.
  • Real-time monitoring of customer queues and team availability.
  • Maintains employee lists in systems for call center, walk-ins, and outsourcer.
  • Data entry for regular budget and Customer Service reports.
  • Maintain Call Duty lists and other ad hoc schedules.
  • Provide support to Workforce Management Analysts and Customer Service Admin.
  • Receives and distributes mail.
  • Processes customer correspondence via mail or fax.
  • Provide support to other Customer Service Centers as needed.
  • Maintains office forms such as rebates and customer programs.
  • Compiles and reviews all customer program applications before mailing to the appropriate department.
  • Updates basic customer information.
  • Contacts appropriate departments for maintenance issues or system issues.
  • Performs other duties as assigned.

Requirements

  • Experience in a clerical office environment.
  • 25 wpm typing skills.
  • Proficient 10-key skills.
  • Proficient in Microsoft Office package, including word processing, spreadsheets, database, presentation software, and electronic mail.
  • Proficient in a Windows environment.
  • Ability to maintain confidentiality of customer information and documents.
  • Ability to work in a fast-paced environment.
  • Valid Class C Texas Driver’s License.

Qualifications

  • High School Diploma or GED equivalent.

Preferred Competencies

  • Building and Supporting Teams
  • Demonstrating Initiative
  • Serving Customers
  • Delivering High Quality Work
  • Adapting to Others
  • Working Safely

Working Environment

  • Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion.
  • Use of personal computing equipment, telephone, multi-functioning printer, and calculator.
  • Ability to travel to and from meetings, training sessions, or other business-related events.

Physical Demands

  • Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
  • Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.

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