CLERK

Responsibilities

• Shipping System Utilization and Documentation
• Maintain clean and orderly shipping area
• Prepare patient packages for shipping
• Inspect each package for correct items, missing items, broken items, and record any problems with the packaging
• Affirm the shipping information is accurate, double checked, and printed correctly on shipping labels
• Complete shipment and delivery documentation in the pharmacy’s Patient Management Platform
• Ensure all prescriptions are packaged appropriately according to stability guidelines and shipped through the correct vendor and method
• Reconcile open fulfillment prior to end of day and arrival of shipping courier
• Inventory and System Management: Order supplies for the pharmacy department as needed
• Ensure all merchandise, supplies and shipping containers are restocked
• Patient intake and processing
• Prescription entry and adjudication
• Cash Management
• Receive payment by cash, check, credit cards, vouchers, or automatic debit
• Issue receipts, refunds, credits, or change due to customers
• Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
• Perform daily and weekly cash and/or payment reconciliation
• Weekly payment deposit and ad hoc deposits, if necessary
• Customer Service
• Maintain clean and orderly checkout areas
• Uphold pharmacy standards pertaining to customer service
• Assist customers by answering questions, locating items, or referring them to the pharmacist for clinical information
• Clerical and Administrative Duties
• Respond to third party requests, i.e., audits/re-credentialing and provide necessary information/documentation
• Completes all necessary follow up actions
• Identify areas for process/quality improvement and works with the pharmacy supervisor to implement improvement measures
• Sort out incoming faxes and categorize as appropriate

Qualifications

• High school graduation or equivalent
• At least 1 year of pharmacy experience
• Knowledge of basic computer functions
• Ability to work in a manual or automated pharmacy setting
• Ability to safely operate power material handling equipment as necessary
• Previous experience in a specialty pharmacy, warehouse, retail or shipping/receiving environment is preferred