Clerk

Responsibilities

• Carry out all phases of customer reception, greeting, problem solving, retention, and operations, including customer interactions, member activity maintenance and program sales, and member appreciation events as outlined by the Operations supervisor in an effort to retain members and ensure monthly program revenue goals are achieved or surpassed.
• Help ensure the safety of staff and members by following and enforcing UCSF and Fitness and Recreation Policies
• Proactively provide exceptional customer service and troubleshoot problems, creating win-win solutions for members.
• May require detailed review of member situation, payments, and facts.
• Conflict resolution involving member to member disagreements
• Represent Campus Life Services Fitness & Recreation at campus events (new student fair, student “Brain Bites” etc.)
• Clearly communicate information regarding multiple new and on-going Fitness and Recreation programs and services to members, guests, and event attendees. Includes providing and clearly explaining organized, relevant informational handouts/schedules of program information, and answering questions as needed.
• Read, understand and explain current and new Fitness and Recreation policies, programs and procedures to staff and customers. Includes responding to phone, e-mail, and web inquiries, as well as follow up when needed.
• Participate in member retention programs as directed.
• Participate and assist in member and staff facility evacuations due to fire alarm or UC Police direction
• Assist in opening of facility in morning and/or close and secure at night during operational hours of the fitness centers

Qualifications

• High school graduation and one year of related administrative experience; or an equivalent combination of education and experience
• Read, write, speak and understand English fluently
• Flexible scheduling during operational hours Sun – Sat, 5am – 10pm
• Wear uniform including nametag
• Excellent interpersonal, verbal and written communication skills
• Able to motivate and support others in their quest to be healthier and fitter
• Able to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision
• Able to maintain confidentiality
• Able to work independently and as a team member
• Demonstrated skill necessary to collect, organize and disseminate information upon request