Clerk

Job Summary

The Clerk oversees the daily operation of the front desk in the hospital main lobby and works with the Patient Satisfaction team to ensure a high quality experience for all who enter Monmouth Medical Center Southern Campus.

Qualifications

• High school diploma
• 3-5 years in Patient Satisfaction, Customer Service, or related field preferred

Scheduling Requirements

• Two 8 hr shifts at 12P-8:30P
• Two 4 hr shifts at 4P-8:30P
• Weekday, evening and weekend hours required

Essential Functions

• Refers patient and family member concerns to the Department of Patient Satisfaction for investigations when indicated
• Serves as a role model and mentor to volunteers and front desk personnel
• Affords callers appropriate and accurate information
• Affirms a neat and clean main lobby environment and initiates corrective action as appropriate
• Affirms the implementation of the professional visitor identification policy at all times
• Collaborates with patients regarding information inquiries using telephone extensions
• Offers assistance to individuals entering through the main entrance and directs them to their destination
• Operates the front desk inclusive of related technology and systems
• Provides visitors with information concerning area accommodations and amenities
• Performs all other duties as assigned

Benefits and Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retail Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Pay

$16.19 - $18.17 per hour

Schedule

Day Shift