Clerk

Job ID

7140

Functional Area

Customer Service

Position Type

Full-Time Regular

Relocation Provided

No

Location

Topeka, KS

Department

OFFICE SUPPORT

Internal / External

Internal and External

Experience Required

• Must live in a one-hour radius of Topeka

Paid Time Off

• After probationary period of 180 days

Guaranteed Benefits

• Medical
• Dental
• Vision
• Retail

Tuition Reimbursement

• Available

Training

• 100% Paid training

Hours

• Guaranteed full-time hours
• No weekends

Other Benefits

• Identity theft
• Bankruptcies
• Lets of letters of credit (irrevocable and regular)
• Trusts and Power of Attorney
• Surety bonds
• Customer accounting forms

Responsibilities

• Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.
• Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.
• Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to:
• Adjustment memos
• Service orders
• Budgets
• Billing adjustments
• Account Research & Breakdowns
• Special project assignment
• Identity theft
• Bankruptcies
• Lets of letters of credit (irrevocable and regular)
• Trusts and Power of Attorney
• Surety bonds
• Customer accounting forms

Requirements

• Ability to effectively communicate in a respectful and assertive manner
• Polished phone demeanor, tone and etiquette is required
• Ability to perform in a demanding and changing work environment
• Ability to multi-task, including interacting with customers while simultaneously documenting calls
• Maintain and promote a positive attitude while meeting productivity goals
• Comfortable working with computers and web-based applications
• Strong organization and time management
• Accurate typing
• Excellent verbal and written communication
• Possess skills to research and problem solve to resolution
• Previous experience in a customer service-oriented role preferred
• Must be 18+ years of age
• High school diploma or equivalent required
• Must be able to work any shifts between the hours of 7am-5pm Monday - Friday, and be available to work overtime as needed
• Must pass a pre-employment background check and drug screen
• Complete a 180-day probationary period

Working Conditions/ Physical Requirements

• This position is fast-paced
• Ability to attend 100% of our paid training program, without absences
• Regular, consistent, and punctual attendance
• IBLE Union work position