Clerk

About the role

We are seeking a customer focused and collaborative Customer Service Clerk that will be responsible for performing basic accounting tasks and clerical work related to customer requests.

Responsibilities

• Coordinate and/or perform duties related to monitoring, researching, and/or resolving customer account issues and requests.
• Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.
• Perform general office duties, electronic and paper database management, special projects, billing issues and account adjustments.
• Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.
• Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to: adjustment memos, service orders, budgets, billing adjustments, account research & breakdowns, special project assignments, identity theft cases, bankruptcies, letters of credit (irrevocable and regular), trusts and power of attorney, surety bonds, customer accounting forms.