Clerk/Accounting Clerk - 90295358 - Boston

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public, and our operating environment is our priority.

About the role

This position is responsible for providing passengers with superior customer service from behind the ticket counter, on the station floor, or platform. The incumbent will greet, service, and ensure the general comfort of each passenger.

Responsibilities

• Make ticket reports promptly, properly safeguard company funds, and prepare related reports.
• Adhere to all Corporate and station policies.
• Perform proper care and preventative maintenance of ticket printers and Quik-Trak machines.
• Keep all information racks filled as needed.
• Perform miscellaneous clerical duties related to the ticket office and/or station.
• Handle checked baggage, package express, and company materials in the station and on/off trains.
• Assist customers with special needs and other duties as assigned.
• Disseminate verbal and printed information to passengers, including schedules, fares, routing, city highlights, baggage, boarding information, tours, and other intermodal transportation.
• Work with other station employees to ensure timely passenger train boarding.
• Verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms.
• Perform janitorial duties and other duties as assigned.

Requirements

• Skilled in processing all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets.
• Qualified with the operation of Arrow, Railres/Stars, and Quik-Trak.
• High School Diploma or GED.
• Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions, and personal style.
• Must be able to lift 50 lbs.
• Must be proficient with baggage and express operations.
• General experience with computer-based office equipment.
• Must be able to work under pressure.
• Learn policy and procedures quickly.
• Be able to work with minimal supervision.
• Read, speak, and write in English.
• Excellent oral and written communication skills.
• Ability to maintain a positive, good-natured attitude.
• Comfortable interacting with customers, speaking on a public address system, and using Amtrak computer systems.

Preferred Qualifications

• Some experience in customer service.
• Demonstrated business management experience.
• Prior satisfactory work experience in customer service.
• Demonstrated leadership and supervisory skills.
• Working knowledge of Amtrak policies and procedures.

Pay

The hourly range is $28.59 – $38.12 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

Benefits

• Health, Dental, and Vision Insurance.
• 401K and Railroad Retirement Benefits.
• Rail Pass Privileges.
• Wellness Programs and Employee Assistance Program.
• Medical Plan Opt-out Credit.
• Life Insurance.
• Commuter and Flexible Spending Accounts.
• No-cost Personal Health Advocate.
• No-cost Financial Advisor Session.
• Fertility and Family Building Benefits.

Some benefits are subject to the collective bargaining agreement.