Clerical Support ll - Onsite

About the role

Clerical Support II at Dovenmuehle Mortgage, Inc. provides clerical support to the organization and assigned department(s).

Responsibilities

• Open, identify, sort, and distribute incoming mail.
• Review contents of mail, date stamp, sort, and count per department standards.
• Prepare outgoing mail and priority correspondence.
• Maintain departmental files and documents in accordance with organizational procedures and applicable laws and regulations.
• Perform data entry functions as defined by departmental processes and procedures.
• Scan, fax, file, and copy files and documentation.
• Successfully complete annual regulatory compliance training.
• Answer inbound bankruptcy calls according to procedures.
• Process payment by phone payments.
• Provide fax, email, and mailing addresses to borrowers, third parties when applicable.
• Transfer calls to bankruptcy processor, Team Lead or Supervisor when applicable.
• Train and mentor junior staff.
• Review bankruptcy notifications and set up bankruptcy workstation in MSP where applicable.
• Email firms and internal contacts to validate foreclosure sale.
• Review dockets, action issues.
• Perform data entry functions as defined by departmental processes and procedures.
• Train and mentor junior staff.
• File GSE claims timely, confirming fees have been moved.
• Prepare 2130 forms and 2650 forms following through to completion.
• Train and mentor junior staff.

Requirements

• High School diploma or equivalent.
• Basic PC skills, including standard Microsoft applications.
• Effective verbal communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.
• Good grammar and proofreading skills.
• Ability to handle confidential information with discretion and professionalism.
• Ability to effectively multi-task and prioritize duties in support of multiple simultaneous projects.

Qualifications

• Clerical experience in mortgage servicing, banking, or legal environment.
• 2-3 years of clerical experience.

Skills

• Basic PC skills.
• Verbal communication skills.
• Grammar and proofreading skills.
• Confidentiality and professionalism.
• Multi-tasking and prioritization.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match.
• Paid Vacation, Sick, Personal and Holidays.
• Physical Demands And Work Environment: On-site office setting or quiet, designated work from home space.

Pay

Not specified.

Schedule

40 hours/week; overtime as required.