Clerical Support- Early Intervention (Edinboro, PA)

This position reports to the program supervisor, assistant director, and/or director within the assigned program area and supports programmatic staff to effectively deliver services.

Benefits

• 15 paid holidays per year
• Paid Time Off: 10 vacation days, 14 sick days, and 5 personal/emergency days (pro-rated for 26-27 school year)
• Full medical-PPO, dental, prescription, & vision insurance after 30 days for employee and dependents at $75.00 per month payroll deduction
• Employer-paid life insurance after 30 days of employment

Pay

$17.75/hour, firm

Schedule

• Monday–Friday, 8:00 AM – 3:30 PM
• 35-hour work week / 7-hour work day with ½-hour unpaid lunch

Requirements

• High school or GED diploma
• Proficient in technology use, including software and web-based applications

Qualifications (Preferred)

• Associate's degree in a related field
• A minimum of two years' successful experience in a professional office setting

Responsibilities

• Effectively communicate both verbally and in writing with internal and external stakeholders to deliver high-quality customer service
• Support data-driven decisions by collecting, monitoring, and reporting on data related to the assigned program area, using various software and web-based technologies
• Proactively provide support to programmatic and administrative staff, assigned projects, and initiatives, according to IU procedures
• Prepare documents, reports, letters, memoranda, requisitions, and forms using applicable word processing, database, spreadsheet, and file server software systems in accordance with IU procedures
• Maintain programmatic records to include necessary calendars, manuals, files, deadlines, and communications to ensure continuity of services
• Respond to routine requests for information from internal staff as well as external customers via the phone, mail, and email
• Arrange appointments and meetings as appropriate, including travel, facilities, lodging, materials, registrations, and refreshments and follow-up as required
• Develop and maintain an efficient, comprehensive, and accessible document management system on various projects
• Assist with conference and workshop support, including enrollments, registration, preparation of handouts, visual aids, and post-workshop follow-up
• Serve in a back-up capacity by cross-training with colleagues in related positions
• Coverage of reception as needed and conducting fingerprinting services for customers
• Perform other related duties as assigned

Skills & Competencies

• Pleasantly communicate, both orally and in writing, and explain complex instructions in an easily understandable fashion
• Work effectively in a collaborative team environment
• Flexible and able to tolerate many situations and personalities
• Auditory acuity to listen to other people on telephone and in person
• Verbal skills to communicate effectively with the public
• Withstand emotional stress
• Organize and maintain programmatic files
• Adapt to new and emerging technologies to improve programmatic efficiency
• Prioritize and efficiently complete tasks with minimal supervision

Work Environment

This job operates in a professional office environment. The incumbent must be able to sit at a desk for extended periods of time and routinely uses standard office equipment, with a vast majority of the time utilizing computers to complete daily tasks.

Physical Demands

• Standing: Occasionally (<20%)
• Sitting: Frequently (<60%)
• Lifting: 0-20 lbs. Occasionally (<20%); 20-50 lbs. Occasionally (<20%); Over 50 lbs. Rarely
• Travel (within IU service area, intrastate, nationally): Rarely
• Pushing/Pulling: Occasionally (<20%)
• Manual Keying/Data Entry: Often (30-60%)

Successful applicants will be required to submit acceptable PA Child Abuse Clearance, PA Criminal History Clearance, and Federal History Clearance, as well as complete forms Act 168 for current employer and any previous employer where the applicant worked directly with children. Additionally, a negative TB test will be required within 3 months of receipt of the test results by the IU.