Clerical Specialist Per Diem

Job Summary

The Clerical Specialist – Physician Services provides administrative, clerical, and customer service support to ensure efficient operation of physician services within the hospital or clinic setting. This role includes responsibilities such as managing correspondence, maintaining files and records, scheduling, and handling basic accounting functions. The Clerical Specialist serves as the first point of contact for patients and visitors and contributes to maintaining a professional and welcoming environment.

Essential Functions

• Prepares statistical reports and general correspondence.
• Performs clerical tasks including sending and receiving mail, maintaining filing systems, photocopying, scanning, and faxing.
• Greets visitors, communicates with patients and providers, and directs them appropriately.
• Plays, answers, and routes phone calls; takes and distributes messages.
• Organizes, schedules, and coordinates meetings and appointments.
• Maintains cleanliness and organization of the office space; monitors and orders office supplies.
• Responds to information requests by reviewing files and records and handling inquiries.
• Captures workflow and maintains records of office activities.
• Affords assistance with basic accounting functions such as invoice review, deposit preparation, and petty cash handling.

Knowledge/Skills/Abilities/Expectations

• Critical thinking and ability to work independently with minimal supervision.
• Strong communication and customer service skills.
• Proficiency in medical office software and working knowledge of ICD and CPT terminology.
• Typing or data entry proficiency at 35 words per minute.
• Excellent grammar, spelling, punctuation, and understanding of business office procedures.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to exercise good judgment and discretion.
• Frequent bending, stooping, and climbing.
• Constant data entry and sitting.
• Occasional reaching and manual tasks involving paperwork and office equipment.
• Assists with basic accounting functions such as invoice review, deposit preparation, and petty cash handling.

Qualifications

• Education: High school diploma or equivalent preferred.
• Licenses/Certifications: None required at time of hire.
• Experience: One year of experience in a medical office or physician practice environment preferred.