Clerical Generalist

Salary: $20.52/hour

About the role

The Early Learning Resource Center (ELRC) Clerical Generalist is responsible for covering the Front Desk and providing back-up clerical task coverage for the clerical team. This person must bring a positive attitude to their work and naturally respond to challenges with a ‘can-do’ and problem-solving sensibility. Work is performed with a considerable degree of initiative and independent judgement since duties and responsibilities may change daily. This position will be supervised by the Clerical Supervisor.

Responsibilities

• Answer and direct phone calls, emails, and faxes coming into the ELRC
• Greet and direct visitors of the ELRC in a positive and professional manner
• Scan and upload documents into Pelican utilizing Adobe Pro, including scanning and merging documents as needed
• Perform a quality check of uploaded documents
• Utilize Pelican and Excel to organize data to provide periodic and/or special reports on family or provider information
• Coordinate the timely flow of incoming and outgoing mail
• Utilize web-based databases, Pelican, SharePoint, and On-Base to store, review, and update family and provider information
• Maintain family and provider files with a high level of confidentiality
• Serve as back-up to other clerical team members
• Attend and participate in clerical team meetings
• Operate and maintain office machinery, including copiers, fax machines, postage machine, and printers
• Complete other duties as assigned

Requirements

• Pennsylvania Child Abuse History Clearance (Act 33)
• Pennsylvania State police Request for Criminal Records Check (Act 34)
• FBI Criminal Background Check (Act 73)
• Full-time position requiring 37.50 hours per week in Wood Street office

Qualifications

• High school diploma or equivalency required and two years of experience in customer service, data entry, and/or electronic record storage
• Associate’s in business or public administration preferred
• Excellent computer skills with typing at a minimum speed of 50 words per minute
• Effective verbal and written communication skills
• Excellent customer service skills
• Strong organization, scheduling, and time management skills
• Excellent attention to detail
• Self-directed and able to work independently to achieve program objectives
• Previous experience working in Outlook, Teams, SharePoint, and Adobe Pro preferred