Clerical Aide

Location: Northside Aztlan Center

Employment type: Part-time hourly, non-exempt

Hourly rate: $15.16 per hour

About the role

This position reports directly to the Senior Coordinator, Recreation – Clerical Management. It provides front desk coverage and customer service at various recreation facilities. Knowledge of all passes, programs, and services is essential.

Responsibilities

• Provides exceptional customer service to all guests in a fast-paced environment.
• Greets guests, accepts and processes facility passes and registrations for specific activities.
• Enforces rules and policies with staff and guests.
• Handles and processes payments and is responsible for assigned funds and receipts.
• Prepares the revenue and paid-out record forms daily.
• Maintains work area, facilities, supplies, and equipment.
• Operates a variety of office equipment and electronic software.
• Completes a variety of paperwork including daily records, logs, and incident reports.
• Assists with any first aid, CPR, and other medical attention as needed.
• Maintains communications with other staff within recreation and reports issues or concerns (e.g., RecTrac or activity issues) to supervisory staff as needed.
• Attends and participates in staff meetings and trainings.
• Keeps informed of all seasonal and on-going programs.
• Performs other related duties as assigned.

Requirements

• Minimum age is 18.
• High School Diploma or GED preferred.
• One-year related experience preferred.
• Must successfully pass all required employment screens, including a background check.
• CPR and First Aid Certifications required or ability to obtain certifications within 60 days of hire.

Skills

• Ability to work with diverse guests, occasionally under stressful circumstances.
• Ability to communicate effectively with participants, other departments, and management.
• Ability to communicate rules, regulations, and enforce policies.
• Must be organized when completing daily records, logs, and incident reports.
• Ability to explain/demonstrate concepts and techniques to guests as they participate in recreation activities.
• Ability to remain composed in emergency situations and make sound judgments.
• Ability to recognize safety hazards and notify supervisors.
• Ability to operate all assigned equipment safely.
• Ability to perform first aid as needed.
• Ability to provide customer service in a fast-paced, chaotic environment.
• Ability to read instructions and communicate with City supervisors and the general public.
• Ability to effectively present information and respond to questions from supervisors, groups of clients, customers, and the general public.
• Bilingual capabilities in Spanish and English desirable but not mandatory.
• Ability to solve and implement practical solutions to problems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to foresee and initiate proactive measures to ensure program quality, customer service, and facility integrity.

Physical Demands

• Regular standing and walking.
• Bending, stooping, pushing, pulling, jumping, twisting, balancing, climbing, kneeling, crouching, and reaching.
• Occasionally lifting and carrying 15 to 25 pounds to head height or higher.
• Hand/eye coordination for operation of a computer keyboard.
• Vision to read written materials and understand direction.
• Speech and hearing capabilities to maintain communication with citizens and employees.

The City of Fort Collins will make reasonable accommodations for access to City services, programs, and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.